Returns & Refunds

Return Policy.

Tarpem sells to millions of buyers across the country and we recognized the difficulty and issues that may arise in some rear occasions which can affect the quality of product.

Tarpem gives grace of 4 days from the day of delivery to return any product that falls within our return criteria.

Seller can give additional return grace period if seller dim it fit to do so, buyers are advised to read sellers criteria before purchasing, and any additional return grace period added by the seller will be added to tarpem 4days return policy.

 

Acceptable reasons for return

• Damaged product (Must be returned unused)
• Delivery of wrong item (must be returned sealed and unused)
• Faulty item (Must be returned without physical damage)
• Refurbished or used product deliver as new (Must be returned unused)
• Product with wrong description (Must be returned unused)

How to return.

Step1. Log on to your account, clink on return item, fill the return form and Submit.

Step 2. Call our customer care number.

Note: You can also call our customer service number

 

Return requirement

Proof of purchase (order number, invoice, and receipt)

Reason for return must comply with the above

Refund method clearly indicated (bank details or product replacement)

Return form returned with the product